Student Ombudsman
Isabel Nunes, Secretariat;
The current Student Ombudsman at IPT is Prof. José Manuel Palma Redes Ramos, who took office on 24 April 2024. Established by the new Legal Framework for Higher Education Institutions (Law No. 62/2007 of 10 September), the role of the IPT Student Ombudsman and their functions are defined by the IPT Statutes, in Chapter II, Section VIII, without prejudice to the regulations governing their exercise in a document to be approved by the competent bodies of the IPT. The statutes define the ombusd’s primary mission, which can be summarised in three main points:
1) To help prevent conflicts.
2) To promote initiatives and disseminate information with a view to creating conditions in which students' legitimate rights, interests and aspirations are fully respected.
3) To mediate the resolution of conflicts when requested by students.
The Student Ombudsman is therefore responsible, without decision-making powers, for defending and promoting the rights and legitimate interests of IPT students in academic matters, acting in an independent, impartial and confidential manner. The Ombudsman’s remit covers all bodies, departments and organisational units of the IPT. In this context, students may, individually or collectively, submit complaints to the Ombudsman regarding the actions or omissions of the bodies, services and staff of the organisational units, as well as suggestions relating to teaching matters and the functioning of the various bodies that have a direct impact on students’ lives. The Ombudsman, and any persons who may assist him, are bound by a duty of confidentiality regarding the information to which they have had access. Without prejudice to the independent, impartial and confidential nature of their work, the Ombudsman may, wherever possible, seek to resolve issues informally – a more flexible approach that is often more appropriate, particularly where the issues are of an interpersonal nature.
Inaugural Address by the Student Ombudsman – Professor José Manuel Palma Redes Ramos – available here
Telephone - +351 249 328 100
E-mail - provedor.estudante@ipt.pt
Cabinet - CAB 3 - Tomar - Campus
