Publication in the Diário da República: Despacho nº 1887/2016 - 05/02/2016
5 ECTS; 2º Ano, 1º Semestre, 60,0 TP + 15,0 OT , Cód. 964044.
Lecturer
- Cristina Maria Mendes Andrade (1)(2)
(1) Lead Professor
(2) Teaching Professor
Prerequisites
Not applicable
Objectives
At the end of this curricular unit, students should understand and:
1. have fundamental ideas about processes and process management
2. get a basic understanding of network planning and project management
3. Get a basic understanding of optimisation processes
4. Be able to work with different software for processes and project management
Program
1. Introduction to processes and process management
1.1. Introduction
1.2. What are Processes?
1.3. Workflows and networks. Ishikawa diagrams.
1.4. Keywords in process management
1.5. The importance of Processes in business
2. Management concepts and process management structure
2.1. Introduction. Process mapping (SIPOC), PDCA and 5W2H Matrix.
2.2. Process Management.
2.3. Process Management vs Process Management
2.4. Process management vs Management by Processes
2.5. Process Architecture
2.6. Performance management
2.6.1. Competitiveness factors
2.6.2. Effectiveness and efficiency indicators
2.6.3. Process performance indicators
3. Process management and value chain
3.1. Managing versus leading
3.2. Objectives of management and leadership
3.3. The concept of transformation
3.4. The concept of activity
3.5. Adding value to Processes: Value Chain
3.6. Classification of Processes
3.7. Types of Processes
3.8. Process Analysis. SWOT Analysis.
4. Optimization Processes
4.1. Origin and Nature of Operations Research
4.2. Importance of Operations Research
4.3. Methodology of Operations Research
4.4. Project Planning with Networks
4.5. The CPM Method and the PERT Method
4.6. Project Duration versus Project Cost (Crashing)
4.7. Introduction to Project Management Software
4.8. Case Studies
Evaluation Methodology
Continuous assessment: A compulsory closed-book written test covering all course content taught during the semester (75%, minimum grade: 6 points), submission of assignments requested throughout the semester (5%), and submission and presentation of a compulsory group project (20%).
Examination periods: A written examination (75%, minimum grade: 6 points), submission of assignments requested throughout the semester (5%), and a practical group project (20%) (all components are compulsory). In all assessment periods, assignments must be carried out in groups.
In both assessment periods (continuous assessment and examinations), if there are doubts regarding the authenticity, authorship, or substantiation of the answers provided by a student in a written assessment, the lecturer may, before the final grades are officially published, require the student to attend a public oral examination before a panel (with a single scheduled opportunity in each assessment period) in order to verify the method, reasoning, or procedure used in arriving at the answers.
Failure to attend, refusal to cooperate, or inability to adequately justify the solutions presented may result in a revision of the grade (Final Grade = 20% WE + 80% OE) or in the written assessment being declared invalid.
* See observations.
Bibliography
- Da Silva, L. (2015). Gestão e Melhoria de Processos. Conceitos, Técnicas e Ferramentas. (pp. 1-152). Rio de Janeiro, Brasil: Brasport Livros e Multimídia Lda, ISBN: 9788574527499.
- Prado, D. (2015). PERT/CPM (Gerenciamento de Projetos). (Vol. 4). (pp. 1-1). Brasil: Falconi, eBook Kindle, ISBN: 978-85-98254-73-9.
- Quezado, C. e Palvarini, B. (2013). Gestão de Processos voltada para resultados. (pp. 1-130). Brasil: eBook Kindle
- Silva, M. (2014). Microsoft Project 2013. (pp. 1-416). Brasil: Edições FCA, ISBN 978-972-722-783-9.
Teaching Method
Lectures focusing on theoretical, abstract aspects and its application. Practical sessions focus on individual problem-solving using Microsoft Project.
Software used in class
Microsoft Project or equivalent software for project management, software available online for drawing workflows, ishikawa diagrams and swot analysis.
