Publication in the Diário da República: Despacho n.º 9920/2021 de 12/11/2021 + Despacho n.º 2436/2023 de 17/02/2023
6 ECTS; 2º Ano, 1º Semestre, 28,0 T + 42,0 PL , Cód. 601621.
Lecturer
- Gabriela Pedro Gomes (1)(2)
(1) Lead Professor
(2) Teaching Professor
Prerequisites
Not applicable.
Objectives
- Analyze conflict and its management in the context of peaceful and constructive dispute resolution;
- Analyze the interdependent relationships among those involved and their implications for individual, group, and social dynamics as potential sources of conflict;
- Identify conflict situations and develop appropriate strategies for managing and resolving them;
- Develop conflict prevention strategies within organizations;
- Address conflicts by seeking mutually beneficial solutions, identifying common goals, and developing alternatives;
- Resolve conflicts constructively.
Program
Chapter I - Conflict
1.1. Defining the Concept of Conflict
1.2. Levels of Analysis and Categories of Conflict
1.3. Factors That Give Rise to Conflict
1.4. How Conflict Situations Unfold
1.5. Conflict as a Risk and as an Opportunity
Chapter II - Constructive Conflict Management
2.1. Principles of Conflict Management and Resolution
2.2. Conflict Management Styles and Their Different Classifications
2.3. Obstacles to Conflict Management
2.4. Skills Required for Constructive Conflict Management
Chapter III - Negotiation
3.1. Definition of Negotiation
3.2. Types and Phases of Negotiation
3.3. Cognitive and Behavioral Effectiveness
3.4. Negotiation Strategies and Tactics
Chapter IV - Mediation
4.1. Nature, Characteristics, and Types of Mediation
4.2. Advantages and Limitations of Mediation
4.3. Models, Stages, and Factors in Mediation
Evaluation Methodology
Periodic Assessment:
- Individual written test (40%)
- Group case studies (60%).
Students whose average grade is 10 or higher will pass and be exempt from the exam.
Final assessment:
- written exam (100%), during the periods specified in the academic calendar
Bibliography
- Correia, A. (2019). Manual de Estratégia Negocial. Lisboa: Lidel
- Cunha, P. e Leitão, S. (2021). Manual de Gestão Construtiva de Conflitos. Porto: Edições Universidade Fernando Pessoa
- Monteiro, A. e Cunha, P. (2024). Gestão de Conflitos nas Organizações. Lisboa: PACTOR
- Moore, C. (2014). The Mediation Process: Practical Strategies for Resolving Conflict. San Francisco, CA: Jossey-Bass
- Saunders, D. e Barry, B. e Lewicki, R. (2020). Negotiation. New York: McGraw-Hill
Teaching Method
- Theoretical classes, covering the main theoretical frameworks of the course;
- Practical classes, involving the analysis and discussion of case studies, practical exercises, and simulations of conflict, negotiation, and mediation situations.
Software used in class
Not applicable.
