Publication in the Diário da República: Despacho n.º 9920/2021 de 12/11/2021 + Despacho n.º 2436/2023 de 17/02/2023
6 ECTS; 1º Ano, 2º Semestre, 28,0 T + 28,0 TP , Cód. 601618.
Lecturer
- Maria Alexandra Falcão Bento Baptista Vilhena de Carvalho (1)(2)
(1) Docente Responsável
(2) Docente que lecciona
Prerequisites
Not applicable.
Objectives
The students should familiarise themselves with the concept of organisational culture and how to create and change it. They should be aware of the significance of communication within an organisation.
Program
Chapter I - Introduction
1.1 - The Theoretical Concept of Organization.
1.2 - External Environmental Influences.
1.3 - Origins of Management.
1.4 - Importance of Studying Organizational Behaviour.
1.5 - Organizational Environment.
1.6 - Effectiveness in Organizations.
1.7 - Individual Differences.
1.8 - Individual Differences in the Workplace.
1.9 - Variables that Influence Behaviour at Work
1.10 - Demographic Factors
1.11 - Emotional Intelligence
Chapter II - Interpersonal and Organizational Communication
2.1 - Importance of Studying Communication.
2.2 - Inevitability and Universality of Communication.
2.3 - Communication as a Continuous Process.
2.4 - Communication as the Sharing of Meanings Between Individuals.
2.5 - The Role of Communication in the Social System.
2.6 - Elements of Communication.
2.7 - Verbal and nonverbal language.
2.8 - The importance of nonverbal communication.
2.9 - Silence in the communication process.
2.10 - The importance of body movements in interpersonal communication.
2.11 - The importance of clothing and adornments in the communication and interaction process.
2.12 - The importance of time, space, and distance in interpersonal communication.
2.13 - Paralinguistics in interpersonal communication.
2.14 - Principles of face-to-face communication.
2.15 - Barriers to communication.
2.16 - Means by which communication takes place.
2.17 - Factors that affect the fidelity of communication.
2.18 - Functions of communication.
2.19 - Behaviour in interpersonal relationships.
2.20 - Characteristics and consequences of positive communication.
2.21 - The importance of active listening.
Chapter III - The process of interpersonal development
3.1 - The process of constructing the subject's perception of the world
3.2 - The language used and perception.
3.3 - Human development and the formation of the self as a function of social interaction.
3.4 - The quality of interpersonal relationships and the development of the individual.
3.4 - Factors that determine the different types of interpersonal relationships.
3.5 - The process of taking a social perspective of the individual.
3.6 - Different levels of interpersonal negotiation strategies.
3.7 - Self-concept and its formation.
3.8 - Self-esteem and its formation.
3.9 - Self-concept, self-esteem and performance in tasks.
3.10 - The attributions of self-esteem and self-concept.
3.11 - Expectation and self-knowledge.
3.12 - Confirmation and refutation of the message in self-knowledge.
3.13 - First impressions in interpersonal relationships.
3.14 - Factors that contribute to forming first impressions.
3.15 - Formation of first impressions and the organizational phenomenon.
3.16 - Dysfunctions of categorization.
Chapter IV - Personal Communication Styles
4.1 - Characterization of personal communication styles.
Chapter V - Communication Models
5.1 - VIP Model
5.2 - PAPI Model
5.3 - SARA Model
5.4 - NORTON Model
5.5 - ESCUTE (ListenSignalClarifyUse feedbackTake actionEncourage) Model
Chapter VI - Types of Communication
6.1 - Direction of the flow of internal communication.
6.2 - Types of communication, regarding formalization, scope, and channel used.
Chapter VII - Communication Networks
Chapter VIII - Aspects for Improving the Organizational Communication Process
Chapter IX - Ethics and Communication in Organizations
Chapter X - Organizational Culture
10.1 - Definition.
10.2 - Characteristics.
10.3 - Influencing cultural change in organizations. Points of intervention.
Chapter XI - Socialization and Culture
11.1 - Socialization and career stages.
11.2 - Stages of socialization.
11.3 - Effective socialization.
11.4 - Mentors and socialization.
11.5 - Stages of mentoring.
11.6 - Socialization and culture in organizations.
11.7 - Intervention and culture.
11.8 - Hofstede's dimensions of cultural values.
11.9 - Managing cultural diversity.
11.10 - Edgar Schein's organizational culture model.
11.11 - Comparison of Schein's versus Hofstede's models.
11.12 - Positive organizational culture.
11.13 - Organizational culture and societal value systems.
11.14 - Importance of culture in the workplace.
11.15 - Culture and Human Resource Management practices.
Evaluation Methodology
Continuous assessment: written test (60%) and assignment (40%) with at least half of these marks in each component. A mark of 10/20 exempts students from examination.
Final assessment: written exam (100%)
Bibliography
- Cunha, R. e Cunha, M. e Cardoso, C. e Rego, A. (2022). Manual de Comportamento Organizacional e Gestão. Lisboa: RH Editora
- Keyton, J. (2017). Organizational Communication: Approaches and Processes (7th ed.). Boston: Cengage Learning
- Pinto, J. e Branco, P. (2025). Gestão Estratégica de Pessoas: Liderança, Cultura e Resultados (2ª ed.).. Lisboa: Editora RH
- Robbins, S. e Judge, T. (2022). Organizational Behavior (18th ed.). Harlow: Pearson
Teaching Method
Theoretical classes where the topics of the syllabus are exposed, complemented by practical classes where the same topics are discussed.
Software used in class
Not applicable.
