Public Relations and Customer Service in the Firefighter Profession

Candidaturas

ECTS: 3
Location: Sintra (Em Consórcio: CETM - Consórcio entre o Tejo e o Mar).

Objectives

Proposal to enhance the training offer of the Higher School of Technology of Abrantes (ESTA) of the Polytechnic Institute of Tomar (IPT), through the micro-credentialing course in Public Relations and Public Service in Firefighter Profession, from an operational application perspective. In this sense, the present proposal for the creation of the course Public Relations and Public Service in Firefighter Activities is submitted, with 3 ECTS, corresponding to a total of 81 hours of work, of which 25 are contact hours

Curricular plan

1º Ano

Plano curricular
Cód.	UC	Area	ECTS		Lecturer
Cód.	UC	Area	Obg.	Opt.	Lecturer
Anual
40831	Relações Públicas e Atendimento ao Público na Atividade de Bombeiro		3

1. General concepts of communication
2. Attitudes, behaviour, and communication
3. Verbal and non-verbal communication
4. Barriers to communication at the sender level
5. Barriers to communication at the message level
6. Active listening and assertiveness
7. Customer service
8. In-person public service
9. Telephone servi
10. Written contacts and on social media
11. Public relations - In intervention and prevention

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