Publication in the Diário da República: Despacho n.º 7822/2020 - 07/08/2020
5 ECTS; 2º Ano, 2º Semestre, 28,0 T + 14,0 PL + 14,0 OT , Cód. 820728.
Lecturer
- Sónia Carla Fidalgo Pais (1)(2)
(1) Docente Responsável
(2) Docente que lecciona
Prerequisites
Not applicable
Objectives
Students are expected to acquire knowledge and tools directly related to managing tourism businesses.
Program
1. Concepts and framework
2. Leadership and human resources management
3. Trends in hospitality management
4. Accommodation management
5. Security and accessibility
6. Product management
7. Hotel management tools
Evaluation Methodology
Assessment will consist of group work and a final individual test. The assignment will consist of a class presentation of previously studied content and will contribute 25% of the final result. The final test will contribute 60% of the final assessment, and the remaining 15% will be assessed on the basis of attendance and active and constructive participation in class discussions.
Bibliography
- Abranja, N. e Almeida, M. e Elias Almeida, A. e , . (2020). Gestão Hoteleira, o produto, o serviço e as técnicas. Lisboa: Lidel edições Lda
- Abranja, N. e Almeida, M. e Elias Almeida, A. (2019). Gestão do Alojamento, Receção e Housekeeping, . Lisboa: Lidel edições Lda
- Rodrigues, C. e , . e , . (2012). Introdução à gestão hoteleira. Lisboa: Lidel edições Lda
- Sousa, T. e Costa, R. e , . (2015). Gestão Comercial Hoteleira. Lisboa: Lidel edições Lda
Teaching Method
Classes will be based on the delivery of course content and resolution of practical cases and real hotel management tools. Students will take an active part in the presentation of the course content.
Software used in class
