Publication in the Diário da República: Despacho nº 1887/2016 - 05/02/2016
6 ECTS; 3º Ano, 2º Semestre, 60,0 TP + 15,0 OT , Cód. 964035.
Lecturer
- Sílvio Manuel da Rocha Brito (1)(2)
(1) Docente Responsável
(2) Docente que lecciona
Prerequisites
Not applicable
Objectives
Defining conflict;
Identifying the different types of conflict;
Listing the stages of conflict;
Identifying causes and consequences of conflict;
Identifying different styles of conflict management;
Defining the stages of negotiation;
Identifying and use different negotiation techniques.
Program
1. Conflict.
2. Positive conflict management
3. Negotiation
4. Mediation
Evaluation Methodology
Continuous assessment: case analysis (60%) and written test (40%). The students who obtain an average of 10 or more will be exempted from the final assessment.
Final assessment consists of a written exam.
Bibliography
- Crespo de Carvalho, J. (2013). Negociação. Lisboa: Sílabo
- Cunha, P. e Leitão, S. (2012). Gestão Construtiva de Conflitos. (Vol. 1). (pp. 1-111). Porto: Edições Universidade Fernando Pessoa
- Damasceno Correia, A. (2019). Manual de Estratégia Negocial. (Vol. 1). (pp. 1-317). Lisboa: Lidel
- Damasceno Correia, A. (2019). Manual de Negociação. (pp. 1-317). Lisboa: Lidel
- Kindler, H. (1991). A Gestão Construtiva dos Desacordos. (Vol. 1). (pp. 1-97). Lisboa: Monitor - Edições Para Profissionais
Teaching Method
The theoretical part of the course will be taught through lectures. The practical component will involve analysis of case studies and problem-solving activities.
Software used in class
