4 ECTS; 1º Ano, 2º Semestre, 24,0 TP , Cód. 201820.
Lecturer
- Rúben Joaquim Pinto Loureiro (1)
(1) Docente Responsável
(2) Docente que lecciona
Prerequisites
Not applicable.
Objectives
At the end of the course, the student must:
I. To learn concepts of Quality;
II. Acquire and know quality management tools;
III. Assess quality costs
Program
1. Introduction to Quality Management
1.1. Definitions and concepts
1.2. Principles and objectives
1.3. Perception of quality
2. Product Policy
2.1. Product concept
2.2. Product life cycle analysis
2.3. BCG Matrix
3. Quality Tools / Techniques
4. Certification and Quality Management Systems - ISO 9001 Standards.
5. Quality assessment
5.1. Quality Costs
5.2. Quality Audit
Evaluation Methodology
Case Study (100%)
Bibliography
- Pires, A. (2007). Qualidade - Sistemas De Gestão Da Qualidade. Lisboa: Edições Sílabo
Teaching Method
Theoretical exposition with support from the board and audiovisual media.
Resolution and explanation of practical business cases.
Discussion of practical work.
Software used in class
Not applicable.
