Publication in the Diário da República: NI n.º1417|EAB|ESTT|2011
4 ECTS; 3º Ano, 2º Semestre, 30,0 T + 30,0 TP , Cód. 910034.
Lecturer
- Natércia Maria Ferreira dos Santos (2)
(1) Docente Responsável
(2) Docente que lecciona
Prerequisites
Knowledge of basic statistics.
Objectives
The students should gain skills to develop and implement quality control and assurance systems, to analyse quality costs and implement statistical control systems.
Program
1 - Introduction - The historical context of Quality.
2 - Quality management systems. Quality assurance standards.
3 - Certification. Standard ISO 9000. Accreditation of entities. ISO 17025.
4 - Audits. Standard ISO 19011.
5 - Quality Cost Analysis.
6 - Implementation and analysis
of statistical process control.
Evaluation Methodology
Theoretical component: written test. Theorical/practical component: report on literature search.
Final mark is the average of the two components. A minimum of 10/20 in both components is required to pass.
Bibliography
- Hoyle, D. (2005). ISO 9000 QUALITY SYSTEMS HANDBOOK. Oxford: Butterworth-Heinemann
- Pires, A. (2007). QUALIDADE Sistemas de Gestão da Qualidade. Lisboa: Edições Sílabo
Teaching Method
Lectures.
Practical classes: case studies and application exercises.
Software used in class
