Publication in the Diário da República: Despacho n.º 9920/2021 - 12/10/2021
6 ECTS; 2º Ano, 1º Semestre, 28,0 T + 42,0 PL , Cód. 601621.
Lecturer
- Sílvio Manuel da Rocha Brito (1)(2)
(1) Docente Responsável
(2) Docente que lecciona
Prerequisites
Not applicable
Objectives
- Analyze conflict and its management in the practice of peaceful and constructive dispute resolution.
- Analyze the interdependencies in a global society between those involved and the consequences on their dynamics, groups, and societies as one of the enabling factors of conflict.
- Analyze the description of conflicts and develop their normative prescription.
- Develop preventive measures for conflict within organizations.
- Address conflicts in terms of seeking a mutually beneficial agreement for the parties, exploring common objectives, and creating alternatives to achieve compromise.
- Resolve conflicts constructively.
Program
1. Definition of the concept of conflict; Levels of analysis and categories of conflict; Factors that generate conflicts; Dynamics of conflict situations; Conflicts as risks and opportunities.
2. Principles of conflict management and resolution; Conflict management styles and their different taxonomies; Obstacles to conflict management; Skills required for constructive conflict management.
3. Definition of negotiation, types and stages, and cognitive and behavioral effectiveness. Strategies and tactics.
4. Nature of mediation, characteristics and types; Advantages and limitations; Models, stages, and factors.
Evaluation Methodology
Continuous assessment: Case studies and operational tasks 60%, final test: 40%.
Minimum grade for exemption from the final exam: 10 points.
Final assessment: written exam.
Minimum grade for passing the final assessment: 10 points.
Bibliography
- Crespo de Carvalho, J. (2013). Negociação. Lisboa: Sílabo
- Cunha, P. e Leitão, S. (2012). Gestão Construtiva de Conflitos. (Vol. 1). (pp. 1-111). Porto: Edições Universidade Fernando Pessoa
- Cunha, P. e Monteiro, A. (2024). Gestão de Cnflitos nas Organizações. (Vol. 1). (pp. 1-214). Lisboa: PACTOR
- Damasceno Correia, A. (2012). Manual de Negociação. Lisboa: Lidel
- Damasceno Correia, A. (2019). Manual de Estratégia Negocial. (Vol. 1). (pp. 1-317). Lisboa: Lidel
- Kindler, H. (1991). A Gestão Construtiva dos Desacordos. (Vol. 1). (pp. 1-97). Lisboa: Monitor - Edições Para Profissionais
Teaching Method
The theoretical content will be covered using expository methods. The practical component will involve the analysis of case studies and exercises conducted in the classroom.
Software used in class
not applicable
