Publication in the Diário da República: Despacho nº 1887/2016 - 05/02/2016
5 ECTS; 2º Ano, 1º Semestre, 60,0 TP + 15,0 OT , Cód. 964044.
Lecturer
- Cristina Maria Mendes Andrade (1)(2)
(1) Docente Responsável
(2) Docente que lecciona
Prerequisites
Not applicable
Objectives
At the end of this curricular unit, students should understand and:
1. have fundamental ideas about processes and process management
2. get a basic understanding of network planning and project management
3. Get a basic understanding of optimisation processes
4. Be able to work with different software for processes and project management
Program
1. Introduction to processes and process management
1.1. Introduction
1.2. What are Processes?
1.3. Workflows and networks. Ishikawa diagrams.
1.4. Keywords in process management
1.5. The importance of Processes in business
2. Management concepts and process management structure
2.1. Introduction. Process mapping (SIPOC), PDCA and 5W2H Matrix.
2.2. Process Management.
2.3. Process Management vs Process Management
2.4. Process management vs Management by Processes
2.5. Process Architecture
2.6. Performance management
2.6.1. Competitiveness factors
2.6.2. Effectiveness and efficiency indicators
2.6.3. Process performance indicators
3. Process management and value chain
3.1. Managing versus leading
3.2. Objectives of management and leadership
3.3. The concept of transformation
3.4. The concept of activity
3.5. Adding value to Processes: Value Chain
3.6. Classification of Processes
3.7. Types of Processes
3.8. Process Analysis. SWOT Analysis.
4. Optimization Processes
4.1. Origin and Nature of Operations Research
4.2. Importance of Operations Research
4.3. Methodology of Operations Research
4.4. Project Planning with Networks
4.5. The CPM Method and the PERT Method
4.6. Project Duration versus Project Cost (Crashing)
4.7. Introduction to Project Management Software
4.8. Case Studies
Evaluation Methodology
Continuous assessment: Closed-book test covering all subject matters taught (75%, min. 6/20), 1 mandatory works (5%) + 1 mandatory group project (20%). Final assessment: Written test (75%, min. 6/20), practical works (5%)* and mandatory group project assignment (20%)*.
* please consult observations
Bibliography
- Da Silva, L. (2015). Gestão e Melhoria de Processos. Conceitos, Técnicas e Ferramentas. (pp. 1-152). Rio de Janeiro, Brasil: Brasport Livros e Multimídia Lda, ISBN: 9788574527499.
- Prado, D. (2015). PERT/CPM (Gerenciamento de Projetos). (Vol. 4). (pp. 1-1). Brasil: Falconi, eBook Kindle, ISBN: 978-85-98254-73-9.
- Quezado, C. e Palvarini, B. (2013). Gestão de Processos voltada para resultados. (pp. 1-130). Brasil: eBook Kindle
- Silva, M. (2014). Microsoft Project 2013. (pp. 1-416). Brasil: Edições FCA, ISBN 978-972-722-783-9.
Teaching Method
Lectures focusing on theoretical, abstract aspects and its application. Practical sessions focus on individual problem-solving using Microsoft Project.
Software used in class
Microsoft Project or equivalent software for project management, software available online for drawing workflows, ishikawa diagrams and swot analysis.
