Publication in the Diário da República: Despacho nº 14312/2015 - 02/12/2015
4.5 ECTS; 3º Ano, 1º Semestre, 30,0 T + 30,0 TP + 4,50 OT , Cód. 912337.
Lecturer
- Jorge Manuel Afonso Antunes (1)(2)
- Luís Carlos Duarte dos Reis (2)
(1) Docente Responsável
(2) Docente que lecciona
Prerequisites
Not applicable
Objectives
Provide students with knowledge about the Quality System;
Implementation of a quality system, as well as for the certification and accreditation of institutions;
Understand approaches to the concept of quality and its integration in an organizational context.
Program
Quality definitions
Certification Systems
Non-destructive tests
Quality management
Organisation of the quality function Quality assurance
Seven traditional tools
New quality tools
Implementation of a quality system
Quality audit
Quality management vs certification
Laboratory accreditation
Total quality
Excellence Models
Management of change
Evaluation Methodology
Bibliography
(1989). A Gestão do Processo em Cadeia. Lisboa: Edição particular
(1995). A Qualidade Total - Implementação e Gestão. Lisboa: LIDEL - Edições Técnicas Limitada
(2000). Normas da Qualidade. IPQ: IPQ
Teaching Method
Classes are carried out using presentations and the expository/interrogative and active method, encouraging discussion and reflection on theoretical aspects, and presenting practical examples, using case studies.
Software used in class
N/A
