Publication in the Diário da República: Despacho nº 9182/2020 - 25/09/2020
4 ECTS; 3º Ano, 1º Semestre, 30,0 TP + 3,0 O , Cód. 964449.
Lecturer
- Maria Filipa Ferreira da Silva Pias (1)(2)
(1) Docente Responsável
(2) Docente que lecciona
Prerequisites
Not applicable.
Objectives
1.Know the basic concepts and principles of Quality;
2.Know the normative references for Quality, Environment and Safety Management Systems;
3.Understand and implement the requirements of NPENISO9001 and NPENISO 17025, current version;
4.Implement measures for continuous improvement.
Program
I. Quality management, concept and framework.
1. Basic concepts about Quality.
2. Life cycle and fitness for use.
3. Evolution of the Quality Function in organizations.
4. Quality Management and Quality Support Systems
5. Portuguese Quality System.
6. Quality costs
7. Quality control
II. Standards and certifications
8. Framework and requirements of ISO Standards for Quality, Environment and Safety Management. Integrated systems.
9. Certification of companies and accreditation of laboratories.
10. Quality Tools.
11. Analysis of the requirements of NP EN ISO 9001 and NPENISO 17025, current version;
III. Implementation of quality systems
12. Implementation of Quality Management Systems (QMS) based on ISO 9001, current version.
13. Quality Audits.
14. Continuous improvement.
15. Importance of communication in the implementation of QMS
16. Importance of Leadership in the implementation of QMS
Evaluation Methodology
CONTINUOUS EVALUATION
Attendance is mandatory in 2/3 of classes. The final grade is the arithmetic mean of:
1. Project, mandatory, individual, carried out in the classroom (50%).
2. Written test (50%).
Rating on a scale of 0 to 20 values
EVALUATION IN EXAM PERIODS
Students with attendance equal to or greater than 2/3 (two thirds) and who have obtained a minimum of 8 points in the Project and the Written Test during the semester will be admitted to the exam.
The exam consists of a written test (100%) Approval: final grade equal to or greater than 10 (ten) points.
Bibliography
- Capricho, L. e Lopes, A. (2007). Gestão da Qualidade. Lisboa: RH Ed,
- Dafeo, J. (2016). Juran's Quality Handbook. (Vol. 1). Ohaio: McGraw-Hill Education
- Machado, A. (2020). Apontamentos Gestão da Qualidade. IPT: IPT
- Monteiro, , I. (2009). Apontamentos Gestão da Qualidade. (Vol. 1). IPT: IPT
- Ramos Pires, A. (2004). Qualidade-Sistemas de Gestão da Qualidade. Lisboa: Sílabo
Teaching Method
1. Presentation of theoretical contents with the support of audiovisual media, study and analysis of
cases.
2. Development of T/P work: case analysis/diagnosis and project development
communication design guided by the teacher.
Software used in class
Not applicable.
