Publication in the Diário da República: Despacho nº 14880/2013 de 15/11/2013
6 ECTS; 3º Ano, 1º Semestre, 30,0 T + 45,0 TP , Cód. 964164.
Lecturer
- Hermínia Maria Pimenta Ferreira Sol (1)(2)
(1) Docente Responsável
(2) Docente que lecciona
Prerequisites
Students must master the grammatical contents taught in English I and English II.
Objectives
Students must be able to:
- recognize and use complex and advanced grammatical structures;
- speak fluent English in any situation that may require the usage of this language;
- exhibit a broad, technical and sophisticated lexical knowledge;
- simulate successfully a professional situation;
- master Customer Service techniques.
Program
- Tourists vs. travellers;
- Tourism Etiquette;
- Customer Service rules;
- Guiding language;
- Food Tourism;
- Art as a travel motivation element;
- Dark Tourism;
- Culture Shock;
- Stereotypes in tourism promotion;
- Travel etiquette;
- Film Tourism;
- Storytelling in Tourism promotion.
- Grammar (Advanced level).
Evaluation Methodology
Continuous Assessment - class participation (10%), project (30%) and written exam (60%); -- in order to pass, all continuous assessment students must obtain, at least, 9,5/20;
Exam for those who failed or didn't attend Continuous Assessment. The Exam is made up of a written component(40%) and an oral component (60%). In order to take the oral part, students are required to score, at least, 9,5 points in the written component.
Bibliography
- Botton, A. (2001). The Art of Travel. (Vol. -). (pp. ---). Londres: Penguin
- Boyd, S. e Dallen, T. (2002). Heritage Tourism. (Vol. -). (pp. ---). -: Prentice Hall
- Manguel, A. (2002). Reading Pictures. (Vol. -). (pp. ---). Londres: Bloomsbury
Teaching Method
Classes are theoretical and practical. They include, however, several practical exercises, both inside and outside of the classroom, with the goal of leading students to speak English in different possible professional situations.
Software used in class
Moodle
Microsoft forms
Google Arts & Culture
Microsoft sway
