Publication in the Diário da República: Despacho nº 3359/2013 - 01/03/2013
4 ECTS; 3º Ano, 1º Semestre, 45,0 TP + 3,0 O , Cód. 964449.
Lecturer
- Luís Miguel Alves de Oliveira (1)(2)
- Rui da Costa Marques Sant' Ovaia (2)
(1) Docente Responsável
(2) Docente que lecciona
Prerequisites
Not applicable
Objectives
Equip students with the skills to be part of organisations wishing to implement quality management systems, ISO certification or develop Total Quality Methods.
Program
Quality evaluation as part of human activity. The twentieth century, the economic recovery after 1945 and the strategic importance of the quality of products and services.
The quality "gurus" and proposed methodologies. The seven classical tools and the seven new tools for quality. Quality in Portugal from the legislative point of view. The establishment of the SPQ. EU funds and development of the certification process based on audits and certification processes. The role of the IPQ. Costs and revenue of applying quality models. The six sigma method and total quality.
Evaluation Methodology
Continuous assessment:
Class participation (15%).
Written assignment (25%)
Written test (60%).
Exam Exemption: weighted grade point average > = 10
Students who have failed to attend a minimum of 50% of taught classes will not be allowed to sit the e
Bibliography
- Capricho, L. e Lopes, A. (2007). Gestão da Qualidade. Lisboa: RH Ed,
- Dafeo, J. (2016). Juran's Quality Handbook. (Vol. 1). Ohaio: McGraw-Hill Education
- Kolarik, W. (1995). Creating Quality. (Vol. 1). Singapura: McGraw-Hill International
- Pereira, A. e Ganhão, F. (1992). A Gestão da Qualidade. Lisboa: Presença
- Ramos Pires, A. (2004). Qualidade-Sistemas de Gestão da Qualidade. Lisboa: Sílabo
Teaching Method
Lectures with content presentation. Debate on the most appropriate interpretation methodologies proposed for quality assurance and management. Discussion and analysis of real cases derived from the lecturer's own professional experience
Software used in class
Not applicable
