Publication in the Diário da República: Despacho nº 1469/2007
4.5 ECTS; 3º Ano, 1º Semestre, 30,0 T + 30,0 TP + 4,50 OT , Cód. 912337.
Lecturer
- António Jorge Martins de Araújo Gomes (2)
(1) Docente Responsável
(2) Docente que lecciona
Prerequisites
Not applicable
Objectives
The students should have learned the necessary concepts to implement a quality system and promote the accreditation of laboratories.
Program
Quality
Certification Systems
Non-destructive tests
Quality management
Organisation of the quality function Quality assurance
Seven traditional tools
New quality tools
Implementation of a quality system
Quality audit
Quality management vs certification
Laboratory accreditation
Total quality
Excellence Models
Management of change
Evaluation Methodology
Individual assignments to be presented at the end of semester.
Bibliography
- Bernillon, A. e Cerutti, O. (1995). A Qualidade Total - Implementação e Gestão. Lisboa: LIDEL - Edições Técnicas Limitada
- Gomes, A. (1989). A Gestão do Processo em Cadeia. Lisboa: Edição particular
- Qualidade, N. (2000). Normas da Qualidade. IPQ: IPQ
Teaching Method
Lectures supported by case study analysis and debate.
Software used in class
N/A
