5 ECTS; 1º Ano, 2º Semestre, 41,0 TP , Cód. 301211.
Lecturer
- Natércia Maria Ferreira dos Santos (2)
(1) Docente Responsável
(2) Docente que lecciona
Prerequisites
Not applicable.
Objectives
On completion of the module the students should be familiar with ISO 9000 Standards and define work instructions and procedures; develop and implement quality assurance and control systems and implement statistical control systems.
Program
1 - Introduction - An historical overview of Quality.
2 - Quality Management Systems. Quality Assurance Standards. Standardisation of a quality system (NP 4433:2005).
3 - Certification. ISO Standards 9000. Accreditation - ISO 17025.
4 - Audits - ISO standard 19011.
5 - Standard SA 8000:2008 - Social Responsibility
Evaluation Methodology
Theoretical component: written test. Theoretical-practical component: report on literature search.
Final grade is the average of the two components. Minimum pass mark:10/20 in both components.
Bibliography
Teaching Method
Lectures and practical classes supported by case study analysis and exercise solving.
Software used in class
