6 ECTS; 1º Ano, 2º Semestre, 30,0 T + 15,0 TP , Cód. 301111.
Lecturer
- Maria de Fátima Rodrigues Pedro (2)
(1) Docente Responsável
(2) Docente que lecciona
Prerequisites
Not applicable.
Objectives
On completion of this unit the students should be able to use economic, psychological, sociological and anthropological theories to explain consumer behaviour; be familiar with the decision-making processes related with consumption and how post-purchase processes affect future behaviour.
Program
Consumer behaviour analysis: consumer behaviour theories, motivation and involvement, perception, memory and learning, beliefs, attitudes and behaviour, Consumer behaviour in services.
Purchase decision-making process: the process of change, consumer decision-making models; problem recognition; information search; option evaluation and selection. Consumer satisfaction and loyalty - models.
Evaluation Methodology
Continuous Assessment: Frequency. Written test. Minimum of 10 (ten).
Final assessment: Exam. Written test. Minimum of 10 (ten).
Bibliography
- Evert Gummesson , . (2002). Total Relationship Marketing Rethinking Marketing Management - From 4Ps to 30Rs,. USA: Butterworth-Heinemann
- Kotler, P. e Keller, K. (2006). Marketing Management. L: Prentice Hall
- Lindon, D. e Lendrevier, J. e Dionísio, P. e Rodrigues, J. (2004). Mercator XXI. Lisboa: Publicações Dom Quixote
- Shy, O. (1996). Industrial Organization: Theory and Applications.. Cambridge: MA: the MIT Press
Teaching Method
Theoretical and practical classes of proposed resolution of practical cases. The focus is the discussion of texts and analysis of current cases. Students also conduct individual and group work during classes, being presented and discussed.
Software used in class
