Publication in the Diário da República: Despacho nº 10764/2011 - 30/08/2011
4 ECTS; 3º Ano, 2º Semestre, 30,0 T + 30,0 TP , Cód. 918435.
Lecturer
- Natércia Maria Ferreira dos Santos (2)
(1) Docente Responsável
(2) Docente que lecciona
Prerequisites
Knowledge of basic statistics.
Objectives
Students should acquire skills to develop and implement quality control and assurance systems, to analyze quality costs and implement statistical control systems.
Program
1 - Introduction - The historical context of Quality.
2 - Quality management systems. Standards of quality assurance.
3 - Certification. Standard ISO 9000. Accreditation of entities. ISO 17025.
4 - Audits. Standard ISO 19011.
5 - Quality Cost Analysis.
6 - Implementation and analysis
of statistical process control.
Evaluation Methodology
Theoretical component: written test. Theoretical-practical component: literature review report.
Final grade is the average of the two components. A minimum score of 10 (out of 20) in each component is required to pass.
Bibliography
- Hoyle, D. (2005). ISO 9000 QUALITY SYSTEMS HANDBOOK. Oxford: Butterworth-Heinemann
- Pires, A. (2007). QUALIDADE Sistemas de Gestão da Qualidade. Lisboa: Edições Sílabo
Teaching Method
Lectures. Theoretical-practical classes: case studies and problem solving.
Software used in class
